Airlines
Sell and distribute every fare, seat and ancillary through one complete platform.
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Agentic AI for Intelligent,
Personalised Travel Management
TravelBox AI combines a proven core with AI-augmented, agent-powered
intelligence for smarter, personalised, scalable travel management.
What kind of solutions does TravelBox AI caters to
How can TravelBox AI help my Travel Business
Tell me about TravelBox AI
Shaping the Future of Travel With AI
Redefining Travel Reservation Management
TravelBox AI goes beyond being a simple platform. It is a transformative solution for the travel industry. Leveraging the power of artificial intelligence, TravelBox AI enables businesses to provide faster, smarter, and more personalised travel experiences. It supports revenue optimisation while delivering a range of intelligent, market-specific products and capabilities tailored to different segments within the travel industry.
AI-Enhanced Product Modules
Explore how TravelBox AI blends robust core capabilities with purpose-built AI augmentation across every stage of the travel value chain.
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Demand Generation & Booking
Core Features
- Flexible sales strategies to fit every channel and campaign.
- Sub-second search results for a frictionless booking flow.
- Personalised offers and recommendations driven by traveller intent.
- Customer profiles and loyalty management in one place.
- Surf AI B2B & B2C portals tailored for partners and consumers.
AI Augmentation
- Smart upselling and cross-selling suggestions that lift basket value.
- Smart Trip Planner (Surf AI) to auto-build itineraries.
- AI assistant for sales to guide prospects through purchase.
- Conversational booking with ChatGPT interfaces.
- 24/7 AI chatbot integration (Lia) for support and booking.
Future-Ready Product Transformation
- •AI agents for holiday reservations that remove friction end-to-end.
- •Automate search, selection, and booking to increase conversions and scale effortlessly.
Revenue Management, Pricing & Promotions
Core Features
- Multi-layered and price comparison rules to control margins.
- Flexible rule engine to adapt promos and markups quickly.
- Dynamic pricing that reacts to demand and market shifts in real time.
- Competitive pricing and promotion management across channels.
AI Augmentation
- Smart revenue management for AI-powered yield optimisation.
- Smart price negotiation (Negorate) to close sales at optimal margins.
Future-Ready Profitability
- •AI agents benchmark, predict, and tune price points automatically.
- •Protect margins while accelerating win rates with intelligent negotiation.
Product / Experience Design
Core Features
- Flexible package creation for flights, hotels, and experiences.
- Rule engine and full operational control.
- Product promotion across environments and channels.
- Faster go-to-market with streamlined workflows.
AI Augmentation
- Smart product catalogue for better discoverability.
- Smart content management to automate product data.
Future-Ready Product Transformation
- •AI-assisted package designer to automate repetitive build steps.
- •Adaptive product intelligence graph that keeps content self-learning.
Supplier Management & Contracting
Core Features
- Seamless supplier connectivity into global travel inventory.
- Faster hotel onboarding with Tritium.
- Direct contract management with negotiated rates and allotments.
- Reliable ready-to-sell inventory with live availability.
AI Augmentation
- AI-powered content mapping to deduplicate and align hotel data.
- AI-assisted smart contract loading that reduces manual error.
Future-Ready Supply
- •AI agents keep contracts clean, current, and channel-ready.
- •Launch new suppliers faster with automated mapping and validation.
Operations & Trip Execution (Pre-Trip & In-Trip)
Core Features
- Automated documents and emails across the booking lifecycle.
- Internal queues and workflow automation to handle changes.
- End-to-end booking fulfilment with real-time visibility.
- DMC and supplier coordination for smooth delivery.
AI Augmentation
- Bulk booking management assisted by AI.
- AI assistant for operations to resolve bottlenecks faster.
Future-Ready Operations
- •AI orchestrates tasks, alerts, and recovery workflows proactively.
- •Keep every trip on track with predictive ops guidance.
Post-Trip Engagement & Customer Success
Core Features
- Integrated review spotter to capture sentiment everywhere.
- Customer feedback and loyalty integration.
- Post-trip support and automated follow-ups.
AI Augmentation
- Personalised future recommendations based on past trips.
Future-Ready Loyalty
- •AI turns feedback into tailored re-engagement journeys.
- •Drive repeat bookings with predictive, personalised offers.
Finance & Accounting
Core Features
- Customer and supplier payments automated end-to-end.
- Currency management for multi-currency flows.
- Transaction automation and real-time dashboards.
AI Augmentation
- AI-powered financial insights and anomaly detection.
Future-Ready Finance
- •AI guards cashflow with proactive alerts and insights.
- •Spot anomalies early to protect margins and trust.
Data, Analytics & Intelligence
Core Features
- Centralised data collection across the platform.
- Configurable reports with secure integration options.
- Analytics connectors that sync with existing BI tools.
AI Augmentation
- Smart insights and BI dashboards generated by AI.
- Insight-driven feedback loops that inform decisions automatically.
Future-Ready Intelligence
- •AI distills signals into clear actions for every team.
- •Close the loop with automated, data-driven improvements.
TravelBox AI ChatGPT App
A Conversational Booking Channel: Powered by TravelBox, Inside ChatGPT
Imagine a world where your customers can book flights, hotels, and experiences through a simple conversation with ChatGPT. The TravelBox AI ChatGPT App makes this a reality, seamlessly integrating your travel inventory into the world's most popular AI assistant. Reach millions of users where they already are, offering instant bookings with zero friction.
Solutions For
Tour Operators
Package and deliver distinctive travel experiences your customers will love.
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AI Augmented Solutions
Smarter travel powered by AI, with personalised planning and live updates.
Explore MoreTrusted by Leading Travel Brands
From Virgin Holidays and Kuoni to Desert Adventures and Tour America, travel businesses worldwide run on CodeGen's TravelBox™.
Delivering a smooth enquiry and booking system that lives up to the Virgin Holidays brand is no small feat. Our ten-year partnership with CodeGen is a testament to our shared values of customer service excellence and ambition to enhance the customer journey. Providing our reservations team with state-of-the-art technology to ensure that their service efforts can go above and beyond, whilst being efficiently reported, is essential to our business. Thank you to CodeGen for their ongoing developments to the TravelBox™ platform to meet our needs.
Congratulations on your 20th anniversary. Here at Kuoni we know how important heritage is, it's great to work with such an established and reliable business. Over the last few years, our partnership has got stronger and together we have achieved a number of successful business changes. I enjoy working with you all for your passion, understanding of the industry, skills and expertise. Thank you CodeGen team!
TravelBox™ and Oracle Cloud Infrastructure gives Desert Adventures the confidence to engage with big customers in the world over. With its cloud infrastructure, our company can scale up to large volumes of requests. There's a saying that in a healthy body, you should not feel your heart beating. That's how I see systems today, with CodeGen. My sales and operational teams don't realise there's a system running, because it all runs smoothly. That confidence is priceless.
CodeGen's TravelBox™ technology has proven to be a valuable resource for our Company. The features of the system offer the perfect blend of user-friendly interfaces, scalability and adaptability to ensure that the product grows with us. TravelBox™ along with the expert advice and support from the CodeGen team allowed us to improve the efficiency of our business and provided a better experience.
Tour America has worked with CodeGen for over 15 years. Over this time we have found them to be a fantastic partner to work with. They understand our business needs and advise us accordingly. We upgraded our back office system two years ago, which has helped us both increase and streamline our business. With their help, this was a seamless transition; we would highly recommend CodeGen.
AI Travel Product Suite
AI Travel Product Suite
Leverage industry-leading expertise in Artificial Intelligence (AI) for advanced customer journey mapping with our travel product suite infused with enhanced AI for optimum conversions.
Lia
Our intelligent chatbot is an advanced agent for smart customer interactions and direct conversions.
ReviewSpotter
Leverage the power of review based marketing and optimise service excellence.
Revenue Manager
Cutting-edge analysis and visualization techniques to model data for business excellence.
Inspire
Transform customer engagement with powerful personalisation and recommendations.
Negorate
Super-intelligent negotiation agents designed for next-gen marketplaces to optimise yield.
FAQ
Frequently Asked Questions
Everything you need to know about TravelBox AI and AI travel technology.
AI travel solutions are technology platforms that use artificial intelligence to automate and optimise travel operations — including booking, pricing, customer engagement, and supplier management. TravelBox AI delivers a full suite of AI travel solutions covering everything from conversational booking agents and smart trip planning to revenue optimisation and post-trip engagement.
TravelBox AI integrates with ChatGPT through the TravelBox AI ChatGPT App, enabling customers to book flights, hotels, and travel experiences directly inside a ChatGPT conversation. The integration connects your live travel inventory to ChatGPT's conversational interface, so travellers can search, compare, and complete bookings through natural language — without leaving the ChatGPT experience.
AI travel technology refers to the application of machine learning, natural language processing, and agentic AI to solve core travel industry challenges. This includes intelligent search and personalisation, automated pricing and yield management, AI-powered negotiation with suppliers, conversational booking assistants, and predictive analytics for demand forecasting. TravelBox AI combines all of these capabilities in a single, modular platform built for travel businesses.
TravelBox AI is an AI-powered travel management platform built by CodeGen. It combines a proven travel operations core with agentic AI capabilities, enabling travel businesses to deliver personalised journeys, optimise revenue, and scale operations — from supplier contracting through to post-trip engagement.
TravelBox AI employs agentic AI — autonomous AI agents that augment every stage of travel management. This includes Lia for conversational AI and customer personalisation, Negorate for AI-powered supplier negotiation, Inspire for demand generation, Revenue Manager for intelligent pricing, and ReviewSpotter for post-trip sentiment analysis.
TravelBox AI is built for travel businesses including airlines, cruise lines, resorts and attractions, tour operators, DMCs, travel agencies, online travel agents (OTAs), and travel management companies (TMCs) that want to modernise operations, increase yield, and deliver AI-driven personalised travel experiences at scale.
TravelBox AI covers the full travel business lifecycle: Supplier Management & Contracting (flights, hotels, cars, transfers, cruises, rail), Revenue Management, Pricing & Distribution, Operations & Trip Execution, Product / Experience Management, Demand Generation (Marketing & Sales), Post-Trip Engagement and Repeat Business, Finance & Accounting, and Data, Analytics & Intelligence.
Contact the TravelBox AI sales team through travelbox.ai/contact, by email at sales@codegen.co.uk (UK) or sales@codegen.net (Sri Lanka), or by phone at +44 (0) 203 515 0055.
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